Account Manager

Position Description

Title: Account Coordinator
Status: Exempt
Reports to: VP, Client Services
Works alongside: Account Manager

Summary

The Account Coordinator is responsible for ensuring client satisfaction from initial engagement to project completion and delivery. This position is intimately involved with continuous communication between Minds On and the client. This position requires proven ability to listen intently, proactively address client needs, and effectively negotiate regarding expectations and outcomes.

Essential Functions and Responsibilities

• Acts as liaison for internal and external communications with assigned accounts. Manages ongoing correspondence and ensure a positive relationship with assigned accounts.
• Fosters meaningful communication between Minds On and its clients.
• Develops Client Overviews and Project Overviews to accurately capture project specifications. Effectively communicates these specifications to design team for execution.
• Initiates and facilitates meetings, brainstorms and teamwork among internal resources to ensure project delivery.
• Works with the Resource Manager to daily manage and oversee projects and associated tasks throughout each engagement/project period.
• Builds internal agency orientation file on each client. Responsible for integrating clients through proper orientation. Will engage in project intake activities and planning (internally and with third party vendors).
• Schedules meetings, helps develop agendas, and debriefs afterward with the client and internal team. Maintains filing system on client within Minds On. Manages projects using defined project management tools and communication vehicles.
• As projects progress, this person will monitor scope creep and secure necessary approval from the client and any internal entities before proceeding.
• Influences and negotiates with clients regarding recommendations made by team members at the firm on project-related matters. Navigates and addresses any concerns or disputes from the client or internal team.
• Manages project scope, ensuring that project components outlined in the proposal are met with quality and integrity.
• Keeps abreast of client needs to suggest and recommend new projects. Develops project proposals for clients to address new opportunities.
• Addresses out-of-scope pricing changes with client, gaining approval before moving projects forward. Keeps client abreast of any events that may impact project timeline or cost. Conversely, responsible for apprising the agency on any events at the client which may be relevant.
• Proactively communicates necessary client financial changes and/or impacts to management and financial team.
• Keeps informed of client's industry/segment so as to make applicable and impactful recommendations and suggestions regarding marketing strategy.
• Upon completion of projects, manage the closing process including managing the review (internal) process. Measures client satisfaction and assists internal units with billing/invoicing for services rendered and products delivered.
• Represents firm at relevant industry, networking and company functions.

Quality Measurements

The account coordinator will be measured on the following quality assurance outcomes:

• Ensures project delivery is in line with Client Overview and Project Overview at each step of the process.
• Responsible for internal routing of projects to gather and integrate appropriate feedback and into each project.
• Oversees quality assurance through all aspects of each project. Is responsible for final project quality before project is released to client or to production.
• Responsible for gaining client signoff and approval before moving project to next stage of development.
• Responsible for oversight of client budgets and ensuring that projects are in line with budget expectations and agency profitability expectations.

Qualification

• A Bachelor's degree (preferably in Marketing or a related field) from a four-year college or university is a minimum qualification along with 1-2 years previous interactive agency, marketing, account management or consulting experience required.
• Previous experience in a marketing or interactive agency with proven experience managing multiple client accounts.
• Strong presentation and communication skills are critical. Demonstrated ability to communicate with business and department leaders in a variety of industries.
• Possession of excellent writing and communication skills is essential. The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail-oriented and organized, with the ability to work on a variety of projects independently or within a team structure. Follow-through and responsiveness is also critically important.
• Essential to possess a passion and desire to continuously improve work style and productivity. Demonstrated leadership, organization and planning skills.
• Solid computer skills in Microsoft Office, e-mail and project management software. Knowledge of InDesign and any other Adobe programs a plus.
• Strong marketing, web and technology background a must.
• Comfort in working in a small company atmosphere with a fast pace.
• This position description is intended to be dynamic and subject to change.

Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Interested? Tell us about yourself »